Customer Privacy Policy
Amped (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Information We Collect

Wakeboards.co.za collects information about the use of the service to provide a secure and personalized experience. This includes the customer’s name, purchasing records, and shopping patterns.  We may collect information when you: (a) place an order via the webstore service; (b) send email messages or other information to us. Like many other Web sites, Wakeboards.co.za uses a standard technology called “cookies.” Cookies are small pieces of information that are stored on your hard drive and not on our site. They can help make your Internet experience quicker and more convenient. Cookies let you keep shopping cart information independent from our servers. They help us understand how customers use our service, which allows us to improve and tailor the service. You will not be able to use the Webstore service if you disable cookies

Personal Email Address

The mail address used when creating your account with us will receive order status information as well as occasional marketing information from us, please use the remove option at the bottom of those emails to no longer receive those mails in the future.

Disclosure of Information

We do not sell, rent, or loan your information to third parties without your permission. So, for example, we do not sell your email address or other information to mass marketers.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of payment confirmation .

All shipping costs are calculated according to the total weight of your parcel’s at the time of checkout.
Shipping costs are not fixed and may change without notice.
All orders are usually shipped within 2 working days from confirmation of order, subject to availability of stock and receipt of payment.
Orders placed over weekends or public holidays will be processed on the next working day. Once the order is shipped you will receive an e-mail confirming shipment including any tracking information if applicable.
All items purchased are made pursuant to agreements with shipping and delivery agents and risk of loss pass from

Return and Refunds policy

The provision of goods and services by Amped (Pty) Ltd is subject to availability.

All items being returned after 48 hours carry a 10% handling fee.
All items being returned after 1 week containing a broken seal will not be credited.
If you are not satisfied with your product, it may be returned and a replacement product can be chosen from our site, please know that if it is returned that it has to be in its original condition and unopened and within 48 hours.
All products carry the suppliers warranty and will be replaced if defective which will be determined by the supplier, physical damage inflicted by the customer is not covered by warranties or guarantees and any such damage invalidates the warranty. The supplier will determine if the product has been damaged by the client.
All items being returned need to have the suppliers barcode stickers and serial numbers still attached to the product or products, removal of said stickers will void all guarantees and warranties.
All delivery fees are to be paid by the customer for goods being returned to us.

All returns that have been opened will be subject to a 10% penalty on the selling price. Any price fluctuations will be charged for at Management’s discretion.
In the event of goods being defective, the rights of the Client are limited to the factory guarantee of the goods supplied. To be valid, guarantee claims must be supported by the original Tax invoice and the undamaged packaging of the goods.
All guarantees are immediately null and void should any equipment be tampered with or should the seals on equipment be broken by anyone other than the Supplier.
Under no circumstances will the Supplier be liable for damage arising from misuse or abuse of the goods.
All products are sold with a 7-day satisfaction guarantee. Should you not be completely satisfied with your purchase contact us within 7 days of receipt and let us know why you are not satisfied. We will then issue a return number and the return delivery address. Upon receipt the item will be inspected and if it is still in its original sealed packaging we will refund your money less 10% handling fee.

Payment options accepted
Payment may be made via EFT, Visa and MasterCard.

Card acquiring and security
Card transactions will be acquired for Amped (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Amped (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Country of domicile
This website is governed by the laws of South Africa and Amped (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation
Amped (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by Amped (Pty) Ltd based in South Africa trading as wakeboards.co.za and with registration number 2003/011325/07 and K J Holtzhauzen (Director).
Amped (Pty) Ltd contact details
Company Physical Address: UNIT2 DAAE PARK, KESTREL ROAD, IMBONINI INDUSTRIAL PARK

Email: info@wakeboards.co.za

Telephone: +2782 606 0606